Our policy to reschedule or cancel

Exchange

At les Affûtés, you can exchange at no charge, up to 48 hours before the workshop starts, to register for a later date, if the workshop is reorganized, or to register for another workshop. We then create a credit, valid on any future workshop or activity. This is also what happens during the pandemic, when workshops have to be cancelled.

We have set this 48-hour limit because we unfortunately cannot find a replacement within 48 hours, and the trainers have already bought all the materials for those who have registered by that time.

Cancellation

You can also cancel your participation in a workshop up to 48 hours before the workshop starts and get reimbursed. The only charge, if payment was made online, is the credit card payment fee (3%) which is unfortunately kept by Visa and Mastercard.

If you are less than 48 hours away from a workshop, the best solution to avoid losing your registration is to offer your place to someone close to you.

Gift cards

Gift cards (and credit codes created after an exchange) do not have a validity date, but cannot be exchanged or refunded. However, like workshop registrations, they can be passed on to a loved one!

Postponement of a workshop

Unfortunately, we sometimes have to postpone or cancel a workshop (ill teacher, insufficient number of participants, power failure…). We always try to give as much notice as possible, and in these cases it is of course possible to get a credit or a full refund, depending on your preference.

Delay

Unfortunately, many safety instructions are given at the beginning of the workshop. We can’t accept a late arrival, for security reasons, and the registration is then lost. So run fast :).